At Vita Digital AI, your privacy is paramount. This policy explains how we collect, use, protect, and respect your personal information and memories. By using our service, you agree to the practices described here.
1. Information We Collect
Information You Provide to Us
- Account Information: Email address, name, and password when you create an account
- Memory Content: Text, images, documents, and other content you save through Vita's memory features
- Conversation Data: Chat messages and interactions with the AI assistant
- Payment Information: Billing details processed securely through our payment provider (we do not store full credit card numbers)
- Profile Information: Optional details like preferences, tags, and categories you create
Information Automatically Collected
- Usage Data: How you interact with the service, features used, and frequency of use
- Device Information: Browser type, operating system, IP address, and device identifiers
- Cookies and Similar Technologies: Session cookies, preferences, and analytics data
2. How We Use Your Information
We use your information to:
- Provide Our Service: Store and retrieve your memories, power AI conversations, and deliver features you request
- Improve Our Service: Analyze usage patterns, identify bugs, and develop new features
- Personalize Your Experience: Remember your preferences and optimize AI responses based on your memory context
- Communicate With You: Send important service updates, security alerts, and (with your consent) product news
- Process Payments: Handle billing, subscriptions, and refunds
- Ensure Security: Detect fraud, abuse, and unauthorized access
- Comply With Legal Obligations: Respond to legal requests and prevent illegal activity
3. How We Protect Your Data
We implement industry-standard security measures to protect your information:
- Encryption: All data is encrypted in transit (TLS/SSL) and at rest using AES-256 encryption
- Access Controls: Strict internal access policies ensure only authorized personnel can access systems, and never your personal memories without explicit consent
- Secure Infrastructure: We use trusted cloud providers with SOC 2 Type II certification
- Regular Audits: We conduct security reviews and vulnerability assessments
- Incident Response: We maintain procedures to respond quickly to any security incidents
4. Data Storage and Retention
Where Your Data Is Stored: We use secure cloud infrastructure located in the United States. Data may be processed in other countries where our service providers operate.
How Long We Keep Your Data:
- Active Accounts: We retain your data as long as your account is active
- Deleted Accounts: Within 30 days of account deletion, all personal data is permanently removed from our systems
- Backups: Deleted data may persist in encrypted backups for up to 90 days before permanent deletion
- Legal Requirements: We may retain certain data longer if required by law or to resolve disputes
5. How We Share Your Information
We never sell your personal data or memories. We only share information in these limited circumstances:
- With Your Consent: When you explicitly authorize us to share specific information
- AI Model Providers: Your conversation data is sent to AI providers (e.g., OpenAI, Anthropic) to generate responses. These providers have their own privacy policies and data handling practices
- Service Providers: We use trusted third-party services for hosting, analytics, payment processing, and customer support. These providers are bound by confidentiality agreements
- Legal Compliance: When required by law, court order, or to protect rights and safety
- Business Transfers: In the event of a merger, acquisition, or sale, your data may be transferred to the new entity (you will be notified)
6. Your Rights and Choices
You have complete control over your data:
- Access: View all your stored memories and personal information through your dashboard
- Edit: Update, modify, or correct any information at any time
- Delete: Remove individual memories or delete your entire account
- Export: Download all your data in a portable format (JSON/CSV)
- Opt-Out: Unsubscribe from marketing emails (service emails cannot be opted out while account is active)
- Withdraw Consent: Change privacy settings or data usage preferences at any time
- Data Portability: Request your data in a machine-readable format
To exercise these rights, contact us at privacy@vitadigital.ai or use the controls in your account settings.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Essential Cookies: Keep you logged in and remember your preferences (required for service functionality)
- Analytics Cookies: Understand how users interact with our service (can be disabled in browser settings)
- Advertising Cookies: We may use pixels from Facebook/Meta and other platforms to track conversion and retarget visitors
You can control cookies through your browser settings. Note that disabling certain cookies may limit service functionality.
8. Third-Party Services
Our service integrates with third-party providers:
- AI Models: OpenAI (ChatGPT), Anthropic (Claude), or similar services process your conversations
- Payment Processing: Stripe handles all payment transactions
- Analytics: We may use Google Analytics, Mixpanel, or similar services
- Hosting: Cloud infrastructure provided by AWS, Vercel, or similar platforms
These services have their own privacy policies. We recommend reviewing them.
9. Children's Privacy
Vita Digital AI is not intended for users under 13 years old. We do not knowingly collect information from children. If we discover we have collected data from a child under 13, we will delete it immediately. Parents who believe their child has provided information should contact us at privacy@vitadigital.ai.
10. International Users
If you're accessing Vita Digital AI from outside the United States, your information will be transferred to, stored, and processed in the United States. By using our service, you consent to this transfer and processing.
European Users (GDPR): You have additional rights under GDPR, including the right to lodge a complaint with your local data protection authority.
California Users (CCPA): California residents have specific rights under CCPA. See Section 11 for details.
11. California Privacy Rights (CCPA)
California residents have the right to:
- Know what personal information we collect, use, and share
- Request deletion of personal information
- Opt-out of the sale of personal information (we don't sell data)
- Non-discrimination for exercising privacy rights
To exercise these rights, email privacy@vitadigital.ai with "California Privacy Request" in the subject line.
12. Changes to This Policy
We may update this privacy policy periodically. When we make significant changes, we will:
- Update the "Last Updated" date at the top
- Notify you via email or in-app notification
- Request your consent if required by law
Continued use of the service after changes means you accept the updated policy.
13. Data Breach Notification
In the unlikely event of a data breach that affects your personal information, we will:
- Notify affected users within 72 hours of discovering the breach
- Provide details about what information was affected
- Explain what steps we're taking to address the breach
- Offer guidance on how to protect yourself